Booking Terms and Conditions
Please read the following booking terms and conditions carefully as they incorporate the basis upon which all bookings are accepted by Japan Explorer. You must not make any booking unless you understand and agree with these terms and conditions. These terms and conditions apply to bookings you make in person, over the phone or by email, as well as online bookings you make on our website.
All bookings are based on the current price given by the goods and/or service provider at the time the booking is generated. The person carrying out a booking shall be deemed to have accepted these terms and conditions on behalf of all persons named in the booking (including those added at a later date). Any verbal quotes provided are estimates only that will be subject to a written advice upon confirmation of the reservation. The person carrying out a booking acknowledges that we reserve the right to deny a booking request for any or no reason. No person can change these terms and conditions or any other terms under which any person agrees to purchase a travel product or a holiday package.
References to “us”, “we” and/or “our” in these booking terms and conditions shall mean Japan Explorer Pty Ltd.
We always do our best to ensure that your holiday arrangements are satisfactory and meet your needs and requirements.
All descriptions and itineraries have been prepared with information received from various suppliers of components of your holiday package. Some of the information may have changed. Although no changes to your holiday package are anticipated, we reserve the right to make such changes, if necessary, due to circumstances beyond our control or which, resulting from information subsequently received, are considered to be in your best interests. We reserve the right to substitute accommodation or other components of an equivalent standard.
Participating carriers are at the discretion of Japan Explorer. Bookings with any of the carriers are subject to their Terms and Conditions of Carriage. No airline/carrier will incur responsibility or liability to any person named in the booking aside from that liability as may be incurred by the carrier.
All descriptions of hotels on our website are based on information provided by the hotels and suppliers. Whilst we make every effort to ensure the accuracy of hotel information and their descriptions, we are reliant on hotels giving us accurate details. Since hotels are constantly changing facilities and services, we cannot be liable for any errors or omissions herein. Any facilities/features shown as included are subject to change at any time.
Unless expressly stated otherwise during the booking process:
• hotel rates quoted are based on double occupancy, per room per night. Double occupancy is defined as two people sharing one room.
• charges for extra persons and/or children may apply and will be charged directly by the hotel.
• any incidental charges such as parking, phone calls, room service or any additional surcharges are not included and are to be paid by the guest directly to the hotel.
• award points and airline mileage may not apply to these hotel rates.
• guests must be at least 18 years of age at the time of check-in (although some hotels impose a minimum age of 21 years) unless accompanied by a parent or guardian. Please contact us to confirm the minimum age requirements for your particular hotel. Photo identification may be required at check-in.
• guests may be required to present a valid credit (not debit) card or cash deposit at check-in for incidentals.
If you have any requirements that are of critical importance to you and your holiday, it is important that you contact us to check whether such features will be available at the time of occupancy at the given hotel.
For any questions regarding your accommodation, please contact us.
Quotations are valid for 7 days, and are subject to change with or without notice. Please check for final pricing before making any payment. Quotations are subject to availability which will be confirmed when your booking has been received.
We accept: Eftpos, Direct deposit, Money Order and Credit Card.
Payments by credit card
Any booking made with us and paid for by credit card is subject to approval for the transaction. If your credit card is not approved, we will contact you but accept no responsibility for any costs incurred in the event that we are unable to contact you.
If, for any reason, the airline carrier does not provide the products or service which you have contracted to acquire, the liability is against the provider only and not against us. If payment for such a product was made to us by credit card, by accepting these terms and conditions, you agree that you will not seek to charge back your credit card payment to us.
A credit card surcharge of 2% will apply when paying by Diner’s Club credit card. You authorise us to charge all fees incurred by you in relation to the services provided to the credit card designated by you. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.
Airline carriers may charge their own surcharge and we will advise of this when payment is made for airfares.
All possible care has been taken in compiling the information contained on our website but circumstances (including (but not limited to) airline schedule changes, tax increases, increases in operational costs, and foreign exchange rates) are subject to change. We will use reasonable efforts to notify you of changes in prices.
All pricing is reflected in Australian Dollars unless otherwise specifically denoted and is valid at time of publication, but is subject to change.
The prices on our website represent land only and low season, twin share prices (unless otherwise clearly stated). Unless otherwise stated, prices include all government levies and airport taxes as at the date of publication.
All prices are subject to availability and can be withdrawn or varied without notice. Price changes may occur, by reason of matters outside our control, which increase the cost of the product or service. Such factors include (but are not limited to) adverse currency fluctuations, fuel surcharges, tax and airfare increases, Australian or Japanese Government charges and website uploading errors.
Third party product and service providers may also be required to impose surcharges depending on currency fluctuations, surcharges or other variables outside of its control. You acknowledge and agree that you shall be responsible for the prompt payment of all surcharges and price increases.
Pricing will be guaranteed only after full payment is received, including any quoted surcharge.
Airfare prices and conditions are subject to changes and withdrawal, without notification, until ticketed. Full payment is required before air tickets can be issued. We cannot be held liable for any increases in prices, or changes in the rules and conditions of any foreign currency airfares or travel products, or increases in airport taxes, as they are subject to currency exchange rates imposed on the day of ticket issue.
Please contact us for up-to-date prices.
Goods and services tax
All prices and charges are inclusive of Australian GST where applicable.
Deposit and final payment (not applicable to online bookings, which must be paid in full at the time of booking)
A deposit is required to hold the reservation when you make a booking. All deposits are non-refundable for changes of mind or cancellations by you (subject to your rights under Australian Consumer Law).
A minimum deposit of $200 per person for an air and land package, or $100 per person for all land only bookings is payable within 7 days of confirmation of the booking. Failure to pay the deposit may result in your travel arrangements being cancelled. All rail passes require payment in full before the pass can be issued.
Reservations made will be automatically cancelled if the deposit is not received by the required date. Please advise us in case of any delay in payment.
The balance due is payable no less than 60 days before departure unless otherwise stated. Once confirmation of the booking has been notified, full payment is required within 30 days of that notification.
If, for any reason, the deposit or the final balance is not received by us on the due date, we reserve the right to treat your booking as cancelled and apply the appropriate cancellation fees. The deposit will be forfeited. Please ensure that you contact us prior to the due date to advise of any delays in payment.
Bookings made within 60 days of the departure date of travel are to be paid in full immediately on confirmation.
Bookings made within 7 days of departure will only be accepted if full payment is received by us at the time of reservation. In the event of the reservation not being confirmed, a full refund will be made.
Certain special airfares or services must be paid in full at the time of booking and ticketing. Due to some airline policies, packages or airfares to Japan must be paid in full at the time of the booking or the bookings cannot be made. Some activities/products also have their own strict deposit regulations, which you will be made aware of at the time of booking.
If payment is not made by the due date, we may apply a penalty fee to you for any costs incurred by us and/or the travel product or service provider.
Ticket and documentation will not be forwarded until full payment has been received by us.
Change in price and itinerary by us
From time to time, we may be required to make changes to your booking, or part of your booking, for reasons beyond our control. If this occurs, we will notify you as soon as reasonably practicable. We reserve the right to vary your itinerary and will endeavour to give you notice thereof.
In the event that any one change, or series of changes, to your booking causes your holiday to be substantially different from that first booked, you have the right to ask for a rearrangement or to withdraw from the tour. If you withdraw from the tour, all monies will be refunded less any charges levied by suppliers.
Whether a cancellation fee is payable or not will depend on when the cancellation occurs and whether any fees and charges are levied by the third party providers.
You may also be offered a substitute travel product (if available). In the event that the substitute travel product is of a lower price, you will receive a refund for the price difference between the original travel product and the substitute travel product.
Changes that cause your holiday to be ‘substantially’ different would normally be regarded as:
• a change affecting the start date of your journey; or
• a change in the arrival or departure city; or
• a change in the duration of the itinerary.
If the significant change is due to force majeure, or an event beyond our reasonable control, we will not be liable to offer you any compensation.
It is essential that you check with us as to whether any such changes have occurred in your booking before you complete your final payment.
In the unlikely event that we have to cancel your booking because of events outside of our control, we will, where possible, offer you an alternative tour of similar standard. If you do not accept this alternative tour, we will refund in full any monies already paid less any charges levied by third party product providers.
Cancellation and amendments by third party provider
If the third party provider changes any part of your booking for reasons beyond its control, for example, if a third party provider changes its schedules, overbooks, or if there are any changes in applicable surcharges, fees, or taxes, we will use our reasonable endeavours to notify you. If any such changes result in your travel product costing more, or otherwise being materially different, you may cancel the travel product and we will refund any monies already paid, less any fees charged by us under these terms and conditions, and by the third party providers under the terms and conditions you agreed with them. Please check with us before cancelling or amending a travel product in these circumstances as some third party providers may charge cancellation fees of up to 100% of the travel product’s price as per their terms and conditions.
A third party provider may cancel, reschedule or amend any itinerary in accordance with operating requirements or circumstances beyond its control. This includes alterations to itineraries and schedules including change of embarkation and disembarkation points. We are not responsible for any other travel arrangement affected due to the third party provider’s cancellations or amendments. Amendments beyond the third party provider’s control may involve a surcharge for the additional or amended services.
Cancellation and amendments by you
Should you, or a member of your party, wish to cancel your booking, or any part of your booking, you must advise us in writing. Cancellations by phone will not be accepted.
Subject to your refund and remedy rights under Australian Consumer Law, change and cancellation fees apply to all bookings (including online bookings and bookings made directly with us).
Cancellations are subject to a charge to cover estimated costs and will incur charges regardless of whether travel has not yet or has already commenced. Cancellation fees will vary depending on when the cancellation occurs and the type of airline ticket or product that is purchased. In addition, you will be required to pay any charges levied by hotels, ground operators or airlines, which can be up to 100% of the cost of the booking.
If you have already received a detailed, personalised itinerary as part of your holiday package, a handling fee of $550 will apply to any cancellation.
We will, in all circumstances, do our best to ensure that the cost to you is minimised and will provide alternative arrangements, itineraries or suggestions whenever a cancellation is requested. Additionally, any non-refundable deposit may be kept for future travel for up to 12 months from the date the deposit was received.
It is recommended to have full comprehensive travel insurance at the time you pay your deposit for your holiday. Claims may be made for cancellation due to unexpected medical and unforeseen circumstances as specified in your insurance policy. Refer to the insurer or Product Disclosure Statement from your insurer for full details.
We will not charge a cancellation fee if you cancel your booking due to a breach by us of any of our obligations to you, or due to our fault, or if the third party provider cancels your booking for no fault on your part.
All flight bookings made via Japan Explorer are subject to the rules and regulations of the carrier. Certain rules and regulations apply to most advance purchases of air fares. Cancellation and refund policies associated with airfares vary according to the relevant airline’s terms and conditions and can involve substantial cancellation or amendment fees. In some instances, there are no refunds whatsoever on cancelled air tickets should you need to amend or cancel your travel plans. It is your responsibility to understand the rules and check the conditions that relate to your airfare and ensure that you accept those rules and conditions before you make a booking. Once you confirm a booking and make payment you are bound by the rules and conditions applicable to the relevant airline carrier.
Airlines reserve the right to change flight schedules which have already been confirmed. We cannot be held responsible for any airline schedule changes. Please contact the relevant airline if you require further information.
Cancellation, by you, of your airline booking for any reason, other than for a breach by us of any of our obligations to you, or due to our fault, will result in a $110 administration service fee, per person, per booking, charged by Japan Explorer. We will then refund all monies paid by you, less any non-refundable deposit, and subject to the airline carrier’s terms and conditions. Any fees/levies charged by the airline and/or our suppliers will be payable by you and will be deducted from any refund payable.
If changes are made to your booking, reissue fees/levies charged by the airline and/or our suppliers will apply, plus any fare, and/or tax, differential costs will apply, plus an additional $55 administration service fee, per person, per booking, charged by Japan Explorer, will apply.
In most instances, tickets are non-changeable and non-refundable.
Land Conditions (Excluding Rail Passes)
Cancellation, by you, of your land booking(s), including (but not limited to) hotels and tours, for any reason other than for a breach by us of any of our obligations to you, or due to our fault, will result in a refund of all monies paid by you, less any non-refundable deposit, and subject to the hotel/product provider terms and conditions. Any fees/levies charged by hoteliers and/or land operators will be payable by you and will be deducted from any refund payable.
If changes are made to your booking(s), any differential in costs of the land service will apply, plus an additional $55 administration service fee, per person, per booking, charged by Japan Explorer, will apply.
To the extent permitted by law, there will be no refund, credit or exchange for any unused or cancelled services after your arrangements have commenced. Failure to commence the tour will result in forfeiture of the cost of the tour. To the extent that legislation provides, we will do our best to ensure that costs to you are minimised, however, we cannot be held responsible for restrictions and levies placed upon us and upon you by third party providers.
Supplier change and cancellation fees
Cancelled bookings may be subject to fees in accordance with the terms you agree to with the third party provider, which are separate to our cancellation fees, and which can be up to 100% of the cost of the booking, regardless of whether travel has commenced or not.
Supplier fees may also apply where a booking is changed or amended and when tickets or documents are re-issued.
Where we incur any liability for a supplier fee for any booking which you change, amend or cancel, you agree to indemnify us for the amount of that fee.
Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.
After confirmation of your booking has been provided, and/or vouchers have been issued, any amendments to your booking will incur a fee charged by Japan Explorer. Where you request a change of hotel, departure, type of room, or tour, or addition/deletion of any item, an amendment fee of $55.00 per person, per booking, will apply.
In addition, amendment fees may be charged by third party providers, such as airlines, hotels or other tour operators, in accordance with the terms you agree to with that provider (which are separate to our amendment fees). You will be required to pay any charges levied by hotels, ground operators or airlines (which can be up to 100% of the cost of the booking) and may be varied depending on when the amendment is made and also on the type of airline ticket or package that is purchased. Many third party providers deem a name change to constitute a cancellation rather than an amendment, and cancellation fees may apply in accordance with the terms you agree to with the provider.
To the extent that legislation provides, we will do our best to ensure that any costs to you are minimised, however, we cannot be held responsible for restrictions and levies placed upon us and upon you by third party providers.
We will not charge any amendment fees if you amend your booking due to a breach by us of any of our obligations to you, or due to our fault, or the third party provider amends your booking for no fault on your part.
Extension and amendments are not possible after the holiday has commenced.
Subject to your refund and remedy rights under Australian Consumer Law, the following change and cancellation regulations apply to all bookings (including online bookings and bookings made directly with us).
To the extent permitted by law, name changes are not permitted for any bookings.
To the extent permitted by law, no refund is available after the travel has commenced, in respect to any travel, tours, accommodation, meals or any services not utilised.
Product and service providers are unable to authorise any refund on our behalf.
In case of any refunds due, refunds cannot be processed to you until the relevant funds have been returned to us by the affected third party suppliers.
The following items are not included in the price of your package: passport and visa charges (where applicable), airport taxes (where not pre-payable or pre-paid), items of a personal nature such as drinks, room service, laundry, own meals (unless specified), baggage charges, excess baggage, personal & baggage insurance, telephone calls and postage and the cost of anything else not expressly identified as being included in the package.
All baggage and personal effects are at all times at the clients own risk. It is important for you to obtain and read luggage entitlements and restrictions applied by third party suppliers. Airline carriers, tour operators and transfer companies may have policies that restrict the size, number, weight and dimensions of allowable luggage (both carry-on and registered baggage). Some airline carriers, tour operators and transfer companies may charge a baggage fee if you carry luggage that exceeds the restrictions/allowances outlined in each individual policy. Any excess baggage charges are the responsibility of the passenger.
Prior to travel please ensure that you are familiar with the CASA regulations regarding the transportation of dangerous goods: http://casa.gov.au/dg/luggage/index.htm
As travel plans are sometimes affected by influences outside your control, we strongly recommend that, at the time of booking, you take out appropriate travel insurance to cover your travel arrangements. Travel insurance is also strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel.
It is your responsibility to ensure that the insurance product that you purchase is suitable and adequate for your particular needs. We take no responsibility or liability in relation to your travel insurance needs, requirements or purchases and you should read the Product Disclosure Statement of your chosen insurance product carefully to ensure that it meets your individual requirements.
Passports and visas
It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. We are not liable for any fines, penalties, payments, expenses, liabilities or loss incurred in relation to invalid passports, invalid or restricted visas, or any other matters regarding your eligibility for entry into the country of your destination incurred as a result of such documents not meeting the requirements of those authorities.
All travellers must have a passport valid for at least 3 months after the return date of travel for international travel. If your passport is due to expire within six months of your arrival back in Australia then, under normal circumstances, you should obtain a new passport. We will assume that all travellers on the booking have a valid Australian passport.
You should ensure that you and your party have valid visas to the destinations of your choice. Visa necessity mostly depends on your nationality. Australian passport holders do not require a visa to visit Japan for stays within 90 days. Those not travelling on an Australian passport may require a visa. Visas, including transit visas, are the passengers own responsibility.
It is important to note that visa regulations may change. For more information please check with the respective Embassy or Consulate of each country that you are travelling to as many destinations require visas for both Australian and non-Australian passport holders. For more information, you can refer to www.dfat.gov.au or www.smarttraveller.gov.au.
Before your holiday, we recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website at www.smartraveller.gov.au for general travel advice, as well as specific advice, and to find out about any dangers and risks to your health and safety at your chosen destination. You can also register your travel plans with DFAT, so that you can be more easily contacted in an emergency.
You must ensure that you familiarise yourself with any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. Passengers shall be responsible for all entry, exit, health and other documents required by law, regulations, orders, demands or requirements of countries being visited or transited. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you entry into a country. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel.
Please contact us for any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access.
Reward and frequent flyer programs
We do not offer advice on reward and frequent flyer eligibility on flights that we advertise on our website or that you have booked. For more information on whether your airfare is eligible for rewards, please contact the airline directly.
Existing reward program members should ensure that their member number has been registered at the time of booking. We do not accept responsibility if your airline does not register your reward points on your trip. Therefore, please retain all boarding passes until you receive your next statement from your airline loyalty scheme. We cannot be held responsible for obtaining copies of your air ticket at any future date.
Please check your frequent flyer program (or other applicable loyalty program) for the specific terms of your membership. We cannot guarantee that the supplier will credit you with points for your booking.
Travel documents will be issued after final payment has been received and are normally sent two weeks prior to departure. Most documents will be sent electronically to the person effecting the booking. It is your responsibility to collect all travel documents from us prior to travel. If you have booked online, you should print out and retain your travel documents as provided to you by the website (or in a follow up email that we send to you).
Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (but not limited to) baggage size and weight limits, being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder and some carriers will deny carriage if the name varies. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings.
Confirmation and check-in
It is important that you contact the airline prior to departure to ensure that there is no change to the scheduled departure time. We recommend that you reconfirm all timings (including check-in times), dates and flight numbers at least 72 hours prior to departure.
It is essential that you provide us with a telephone number where you can be reached 24 hours prior to departure.
Invoice errors or omissions
We reserve the right to correct any errors in rates or content quoted, or miscalculated, for any service on our website or quoted via our office, with immediate effect. We will use our reasonable endeavours to notify you of such corrections.
We act as an agent for travel product providers and sell various travel related products, as agent, on behalf of providers such as transportation (including flights), tours, sightseeing, accommodation, insurance, car hire and other components of your holiday package.
Our obligation to you is to make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers.
We exercise great care in the selection of reputable service airlines, coach operators, hotels and other suppliers of the various travel services which are to be used in your holiday package. We are not a provider of travel services and have no control over, or liability for, the services provided by third parties.
All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers.
We do not own, manage, control or operate any of the services, tours, transportation, accommodation, restaurants, theme parks, activities or any other services included in your holiday package.
Limitation of liability
All bookings made with Japan Explorer are subject to the terms and conditions and limitations of liability imposed by the airline carrier and suppliers (some of which limit or exclude liability in respect to death, personal injury, delay and loss or damage to baggage) and our liability is excluded or limited accordingly. The person making the booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking.
We shall assume liability for any loss or damage sustained by you as a result of our negligence, or that of our employees.
We do not accept liability in any way for injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by any events which are beyond our control (e.g. war, civil disturbance, fire, floods, acts of God, acts of Government or any other authority, accident due to failure of machinery or equipment, or industrial action, or natural disaster).
To the extent permitted by law, neither Japan Explorer, nor any of its related bodies corporate, directors, employees or agents shall accept any liability in contract, tort, or otherwise, for any injury, death, accident, damage to personal property, loss (including consequential or inconsequential), delay, additional expenses or distress, disappointment, inconvenience caused, directly or indirectly, during the holiday in connection with any accommodation, transportation or other services by force majeure or other events, acts or omissions or default, whether negligent or otherwise, of third party providers, over whom we have no direct and exclusive control, which is beyond our control or which is not preventable by reasonable diligence on our part.
Our liability will also be limited to the extent that any relevant international conventions, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage and delay to luggage.
As an agent for third party product and service providers, we do not accept any liability for failure on the part of the third party company whose responsibility is confined to his/her/its own operations. The third party provider is liable to you for a breach of obligations in providing you with the travel product. The contracts in use by the companies or firms concerned shall constitute the sole contract between the companies or firms and the purchaser of these tours and/or passengers.
We reserve the right to alter, amend or cancel all, or any, of the arrangements contained in the itineraries. We shall not accept any liability for damage, loss or inconvenience in the handling thereof.
All matters arising between us and the passenger are subject to the laws of the State of Victoria, Australia.
Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including Australian Consumer Law). This liability clause is subject to your rights under Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).
The Trade Practices Act implies a warranty that the services rendered by us will be rendered with due care and skill. These terms and conditions do not, in any way, exclude, restrict or limit that warranty or any other rights implied by law which may not be excluded, restricted or modified.
Should the unlikely situation arise where you have a complaint about any aspect of your tour, the complaint should initially be directed to the management of the hotel, airline or supplier whose services are involved, so that the complaint can be rectified. If it cannot be resolved then all correspondence will only be considered in writing with supporting documentation within 10 days of your return to Australia. Such claims should be addressed and forwarded to us at email@example.com or mailed to Japan Explorer, Suite 227A, 98 Elizabeth Street, Melbourne, VIC 3000.
Monies not held on trust
All monies paid by you to us will be the property of Japan Explorer and will be a debt due and payable to the travel service provider once the services, to which the money relates, have been provided (except for monies paid for flights with an IATA airline, which might be held on trust for that IATA airline). You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer monies.
If any dispute arises between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia, and waive any right that you may have to object to an action being brought in those courts.
In consideration of Japan Explorer allowing you to book on-line, you warrant to us that:
• you are at least 18 years old and have the power and authority to enter into a binding contract with us and with the carriers of products and services that you acquire; and
• the information you provide to us about yourself is true, accurate and current as required.
When making an online booking, you must enter the details of each traveller correctly and as per their passport. We take no responsibility for any loss or damage arising from the incorrect entry of a traveller’s details or as a result of the carrier’s policies.
You acknowledge that you are 18 years of age or older and that you understand and agree with the above terms and conditions.
These terms were last updated on 1 July 2019.